Jill Cullinane

About Jill Cullinane

I’m a senior leader with a career built on guiding organizations, teams, and clients through growth and transformation. From scaling early customer success functions to leading global professional services teams, I’ve navigated IPOs, acquisitions, and industry shifts by focusing on what matters most: people and outcomes.I’m passionate about developing leaders, creating clarity in times of change, and building environments where teams feel connected, supported, and empowered to deliver results. I’ve seen firsthand how strong leadership and thoughtful design of operating models can unlock both client loyalty and business growth.Looking ahead, I’m energized by the future of work — from virtual-first teams to the transformative role of AI — and how these forces can shape customer experience and workforce culture for the better. My goal is to keep blending strategy with execution in ways that help people thrive and businesses grow.

Experience

1. Senior Director, Cx Project Services

   Paycor

   May 2023 — Present

   I made a lateral move to lead CX Project Services for Paycor because I believe services and education are some of the most powerful levers for customer success. I brought together various project delivery, technical consulting, and educational teams into one global department and rebuilt the function with clear job families, KPI scorecards, and a multi-year services strategy. Along the way, we’ve productized offerings, stood up data-driven operating rhythms, and partnered across Product, Sales, Success, and Support to help customers adopt faster, realize more value, and stay longer. Today I lead 180+ talented people focused on scaling services and education that improve outcomes for customers while accelerating revenue. During my time in this role Paycor was acquired by Paychex.

Education

• Loyola University Chicago

  BBA, Human Resource Management, Finance minor

Skills

• Customer Retention
• Customer Service
• Sharepoint
• Business Development
• Knowledge Management
• Customer Success
• Manage Client Relationships
• Metrics
• Coaching
• Customer Engagement
• Training Delivery
• Microsoft Office
• Project Management
• Cross-Functional Team Leadership
• Talent Management
• Leadership Development
• Leadership
• Performance Improvement
• Learning Analytics
• Process Improvement
• Talent Analytics
• Analytics
• Performance Management
• Crm
• Saas
• Presenting to Clients
• Mentoring of Staff
• Problem Solving
• Technology Solutions Design
• Management
• Account Management
• Salesforce.com
• Change Management
• Data Analysis
• Communication Skills