Jillian White

About Jillian White

I am currently a sales operations manager for my team at Coyote Logistics in Chicago, IL. My main responsibility is maintaining and growing relationships with our customer accounts and our brokerage business. To do this, it is imperative that I use problem solving and critical thinking to come up with solutions to complex logistical issues as they arise, all the while making executive decisions to help my team and company succeed as a whole.

Experience

1. Operations Manager

   Coyote Logistics

   Jun 2021 — Present · Chicago, IL, US

   Work with the the sales department to determine account goals and strategy, and effectively communicate to the team-Report on and analyze account performance on a consistent basis and assess effectiveness of strategy, pivot if needed-Identify underperforming accounts by examining month on month, quarter on quarter, and year on year volume, margins, and on-time performance-Propose and implement plans to improve profitability that are beneficial for Coyote and the account customer-Build and maintain strong relationships with upper management for all accounts within team-Provide consultative feedback for the customers’ supply chain and suggest improvements-Assist in bid processes to come up with pricing and aid in communicating new opportunities-Ensure customer expectations and KPIs are communicated and reported on internally-Understand strengths of each rep on the team and leverage talent to provide best possible service for customers-Collaborate with individual team members to establish a development path, helping them set individual goals, while providing the support and resources they need to achieve their goals-Examine team effectiveness and seek better procedures/automation to improve efficiency

Education

• Miami University

  Bachelor's degree, Business Administration, Management and Operations

  2012 — 2016