Jillian Kreiman
Practice and Client Services @Rsr Partners
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WORK HISTORY
Practice and Client Services @Rsr Partners
Serve as a strategic operations partner to the CEO, COO, and Managing Directors, translating firm strategy into operational execution across core technology, HR, and finance initiatives- Operate as the central operational hub for the firm through enterprise-wide influence, serving as the firm\'s primary contact for historical data, policy guidance, and cross-functional project resolution- Create an automated, scalable PTO tracking system from concept to implementation leveraging AI tools, delivering employee self-service tracking, automatic balance updates, and a one-click master dashboard that provides leadership with real-time, compliant PTO visibility firmwide- Contribute to and cross-functionally execute the firm’s service strategy, coordinating internal teams for seamless communication and best-in-class service delivery- Analyze industry trends and competitive intelligence to inform strategic differentiation and innovation initiatives- Provide strategic communication guidance to the Head of Board Practice on sensitive client and candidate correspondence
EDUCATION
Lane Tech High School
Diploma, Math & Science
Lewis University
BA, Athletic Training/Fitness Management
SKILLS
ABOUT JILLIAN KREIMAN
Strategic Operations Professional & C-Suite Partner with 15+ years of experience orchestrating execution within professional services and high-expectation environments. Deep expertise across Business Operations, Program & Project Management, Vendor & Contract Management, and Technology Enablement with a focus on optimizing systems, people, and processes. Trusted partner to executive leadership, known for owning execution of complex operations, mitigating cross-functional risk, and delivering high-impact, firm-wide initiatives. Adept at navigating ambiguity and maintaining the highest standards of client service and confidentiality.CORE COMPETENCIES Program & Project Management | Strategic & Executive Operations | Cross-Functional Risk & Change Management | Compliance & Process Optimization | Client Experience & Service Delivery | Vendor & Stakeholder Management | Contract Negotiation & Cost Optimization | Digital Asset & Data Governance
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