Jillian Knapp
Training and Development Consultant @Tricon Solutions
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WORK HISTORY
Training and Development Consultant @Tricon Solutions
Calgary, AB, CA
Successfully created a change management plan for the implementation of Acumatica.Created an effective training / curriculum development plan for the implementation for all modules based on consultations with SMEs (Subject Matter Experts) and an understanding of what each role required within the organization.Created a SharePoint communication page so employees could easily navigate reference guides, job aids, training sessions, and communications.Scheduled sign-up sessions easily accessible via Teams.Created, Facilitated, and recorded sessions appropriate for all levels and roles.Provided on-demand assistance and troubleshooting guidance to end-users during and after training sessions.Collaborated with the IT support team to address technical issues and ensure a seamless user experience.Proactively identified opportunities for process improvements and recommend enhancements to optimize training effectiveness.Instructional DesignerCreated e-Learning in Articulate (Rise and Storyline)Made recommendations for design and appearance for the best learning experience
EDUCATION
Southern Alberta Institute of Technology (SAIT)
Business Administration, Financial Services
The University of Lethbridge
BMgt., Bachelor of Management, Human Resources
ABOUT JILLIAN KNAPP
Technology only delivers ROI if people actually use it. With 15+ years of experience as a Strategic Instructional Architect and engaging facilitator, I specialize in de-risking high-stakes software implementations by ensuring 100% user proficiency.I don\'t just \"train\"—I bridge the gap between complex technical deployments and organizational adoption. I am often brought in as a \"lifeline\" for high-profile projects where the cost of failure is high and the timeline is tight.Strategic Value & Specializations:* End-to-End Implementation: Ownership of the full project lifecycle—from rapid mastery of proprietary systems to curriculum architecture and global facilitation.* High-Stakes Facilitation: A trusted advisor to C-Suite executives, Senior Law Partners, and political leaders who require discretion, speed, and precision.* Rapid Subject Matter Expertise: The ability to dismantle complex technical workflows and rebuild them into intuitive, high-adoption learning paths.Whether you are rolling out a global ERP, a bespoke legal tech platform, or a firm-wide digital transformation, I ensure your teams are confident, competent, and productive from Day 1.Looking for an expert to drive your next software implementation? Let\'s connect.
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