Jillian Eaddy

Customer Service Account Manager @American & Efird

Mount Holly, NC, US

Build and maintain strong relationships with assigned accounts, serving as the primary point of contact to ensure satisfaction and retention- Manage and process customer orders with accuracy and efficiency, ensuring timely fulfillment and delivery- Collaborate with internal teams (sales, production, logistics) to resolve customer inquiries, backorders, and service issues quickly- Monitor and maintain account data in CRM systems, ensuring all contact information, orders, and communications are up to date- Provide proactive updates to customers regarding order status, delays, and resolutions