Jill Herriott
Transformation Leader, Consumer Champion, and Difference Maker | Advocate for Economic Mobility & Financial Empowerment | Retired Executive & Board Chair | Remote Carer
- Role
- Chairperson of the Board at Clarifi
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Jill Herriott
After a fulfilling 38-year career driving transformative change in financial and healthcare business models around the globe, I’m now channeling my time and expertise into advancing economic mobility—a deeply personal mission that fuels my passion for consumer-focused innovation and policy.I serve as Board Chair of Clarifi, a respected Philadelphia-based nonprofit dedicated to building financial resilience, and as a Trustee at Moore College of Art & Design, where I help guide the institution through the evolving landscape of higher education.I’m also a remote carer, actively exploring the technologies and services that support independent living—continually inspired by the ways innovation can enhance quality of life.This next chapter is about purpose, connection, curiosity, and exploration. I’m embracing it fully through studying, travel, sailing, hiking, golf, ceramics, gardening—and the joy of discovering what’s next.Specialties: Strategy Development, Customer Experience Strategy, Digital Strategy, Customer Experience Design, Marketing Strategy, Change Management, Public Policy, General Management, Market research, Customer Behavior, Financial Services, Healthcare, Agile
Experience
Chairperson of the Board
Jan 2025 — Present
Education
Harvard University
Public Leadership Credential - Kennedy School of Government
2022
University of Warwick - Warwick Business School
Masters of Business Administration (MBA)
University of Strathclyde
Bachelor of Science - BS, Technology & Business Studies (specialization in Process Engineering & Operational Research)
Skills
- Leadership
- Market Research
- Marketing Management
- Critical Thinking
- Customer Journey Mapping
- Branding Experience
- Marketing
- Cross Functional Relationship Building
- Net Promoter Score
- Customer Experience Management
- Customer Insight
- Online Marketing
- Cross-Functional Team Leadership
- Marketing Strategy
- Brand Loyalty
- Voice of the Customer
- Customer Loyalty and Engagement
- Strategic Thinking
- Customer Experience Analysis
- Customer Experience
- Financial Services
- Strategy
- E-Commerce
- Strategic Planning
- Product Management
- Change Management
- Lead Generation
- Vendor Management
- Customer Experience Transformation
- Direct Marketing
- Customer Centric Solutions
- Customer Experience Strategy B2b and B2c
- Segmentation
- Enterprise Software
- Customer Satisfaction
- Management
- Customer Segmentation Strategy
- Analytics
- Digital Marketing
- Qualitative & Quantitative Research Methodologies
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