Jill Garofano Mugge

About Jill Garofano Mugge

What Drives MeAs a Senior Business & Technology Program Manager, I offer expertise driving end-to-end execution of critical corporate and center of excellence programs. With a master’s degree and unique blend of strategic technology, marketing, and business acumen, my experience has spanned across various industries including travel/hospitality, automotive, and professional services. I am passionate about accessibility and compliance aimed at designing and deploying digital products, services, websites/applications for people with disabilities, elevating the user experience to new heights. I am a product transformation expert who ascertains the vision, then devises strategy and roadmaps, designing, and implementing, cutting-edge technology. I am skilled at collaborating across cross-functional teams with technologists, engineers and stakeholders effectively bridging the gap between business needs and technical solutions with clarity and transparency. My strong background in marketing offers proven success launching innovative, creative programs, websites, and methodical go-to-market strategies with branded content/messaging that engages diverse audiences. I constantly seek opportunities to streamline and automate processes leveraging technology to create more efficiency/accuracy/productivity while reducing organizational costs.Thought Leadership CapabilitiesI am known for effectively building, motivating, coaching and leading staff fostering results through transparency, accountability, empowerment and engagement, instilling a passion for excellence while working through challenges to reach goals and ensure quality and timely execution of deliverables. I am an articulate presenter and respected thought leader who is frequently requested to speak at industry conferences as a subject matter expert in accessibility UX programs.

Experience

1. Senior Manager Digital Accessibility

   Hilton

   May 2022 — Present

   I have achieved a great deal of success. Some of my proudest accomplishments are outlined below: Entrusted with full autonomy to launch Be My Eyes Travel Program and three year partnership to offer visual assistance to guests through the apps service directory. This allows guests to connect with dedicated reservations and customer care agents for help with various needs during their stay. Facilitate and contribute expertise on contract negotiation, integration, post implementation support, and C-suite reporting to align all stakeholders. Craft global go-to-market strategy and activation with videos/photos and collateral ensuring adherence to compliance with federal and state laws/regulations. Champion accessible travel as a unique and competitive advantage seamlessly positioning organization as preeminent global travel destination for guests with apparent/non-apparent disabilities aligning with marketing and loyalty goals. Hand-selected as guest speaker to present expertise for several UX design and accessible travel conferences. Spearheaded strategic planning and launch of initial inclusive UX research initiative leveraging data-driven tactic for accessibility strategy across analytics and comprehensive research. Requested as key advisor for Columbia University capstone project and serve as integral member of Advisory Committee and Promotions Chair for Global Accessibility Awareness Day. Catalyst for automating defect validation workflow to substantially increase efficiency and accuracy of accessibility compliance monitoring process. This reduced manual efforts 40-60%.

Education

• The University of New Mexico

  BFA, Fine Art

• The University of New Mexico

  MS, Sports Marketing

Skills

• Web Development
• SEO
• Integrated Marketing
• Brand Development
• Social Media
• Sem
• Social Media Marketing
• Public Relations
• Marketing
• Creative Direction
• Marketing Communications
• Facebook
• Email Marketing
• Direct Marketing
• Online Marketing
• Sponsorship
• Wordpress
• Digital Marketing
• Event Management
• Digital Strategy
• Advertising