Jill Fariss

About Jill Fariss

As a global technology and operations executive, I help organizations build resilient, high-performing, and secure businesses in the cloud. Over more than a decade at Amazon and AWS, I’ve led large-scale organizations that support millions of customers worldwide—including the world’s most complex, regulated enterprises—as they modernize operations, adopt AI, and unlock new value from the cloud.Today I lead AWS Support, Managed Services, and Trust & Safety, where my focus is helping customers operate with confidence through intelligent automation, unified operations, and world-class expertise. Generative AI is reshaping how organizations think about speed, observability, risk, and resilience, and I’m energized by the challenge of pairing breakthrough technology with strong operational foundations and human judgment.Across thousands of customer engagements in financial services, telecommunications, healthcare, government, and fast-growing global digital businesses, I’ve seen what drives successful transformation: sound architecture, disciplined operations, proactive risk management, and cultures that learn and adapt quickly. My work centers on helping organizations simplify complexity, strengthen reliability and performance, and accelerate innovation responsibly.Before AWS, I held senior roles across Fortune 100 companies, high-growth startups, and the public sector, leading teams in customer operations, product development, training, and customer-facing business development. That breadth gives me a holistic view of how organizations adopt and operationalize technology—from day-to-day service needs to strategic decisions that shape long-term enterprise value.#CloudTransformation #AITransformation #OperationalExcellence #RiskManagement #Resilience #AWS #TechLeadership

Experience

1. VP Aws Support, Managed Services, and Trust & Safety

   Amazon Web Services (AWS)

   Sep 2024 — Present · Seattle, WA, US

   Lead global organizations responsible for helping millions of AWS customers—from startups to Fortune 100 enterprises—operate securely, reliably, and efficiently in the cloud. Oversee worldwide support operations, managed services for AWS’s largest and most regulated customers, and trust & safety programs that protect users, safeguard platforms, and uphold security, compliance, and integrity at scale.Key areas of responsibility: • Global Operations Leadership: Direct multi-disciplinary support and operations teams across regions, ensuring customers achieve operational excellence, cost efficiency, and high performance on AWS. • AI & Cloud Transformation: Guide customers through modernization and the adoption of AI-powered operations, automation, observability, and resilience engineering. • Enterprise Risk & Resilience: Strengthen risk management, incident response, operational resilience, and continuity practices for mission-critical workloads across industries such as financial services, healthcare, telecommunications, and government. • Managed Services for Large Enterprises: Oversee 24/7 managed cloud operations for AWS’s most sophisticated customers, enabling them to innovate faster while ensuring secure, compliant, and stable infrastructure. • Trust & Safety Oversight: Lead programs that protect users and uphold platform integrity, implementing policies, controls, and systems aligned with global security, compliance, and regulatory expectations. • Customer Executive Engagement: Advise CIOs, CTOs, CISOs, and boards of major organizations on cloud strategy, operational maturity, governance, and organizational transformation.

Education

• Southwestern University

  Bachelor of Arts (B.A.), Business

  1987 — 1992