Jillean Williams
Human Resources Administrator
- Role
- Senior Claims and Benefits Specialist at Cigna Healthcare
- Location
- Rockford, IL, US
- LinkedIn followers
- 500 followers
About Jillean Williams
With three years of human resources experience, which began in 2017, I have developed a…
Experience
Senior Claims and Benefits Specialist
Oct 2023 — Present · US
Customer Assistance:o Provide comprehensive support to customers, ensuring they understand and maximize their insurance plans, benefits, and coverage.o Navigate various systems and screens to resolve customer issues efficiently.o Transfer customers to relevant departments based on their specific needs.• Effective Communication:o Communicate accurate information to patients in a clear, professional manner.o Collaborate with leadership and support channels to address escalated customer concerns.• Process Optimization:o Educate customers on self-serve options, empowering them to utilize available resources effectively.o Review medical claims for accuracy and submit necessary adjustments.• Compliance and Confidentiality:o Adhere to company policies and SOPs, ensuring compliance with HIPAA guidelines.
Skills
- Coaching
- Background Checks
- New Hire Paperwork
- Clerical Skills
- Phone Screening
- Strategic Negotiations
- Recruiting
- Teamwork
- Internet Recruiting
- Incentive Programs
- Management
- Strategic Planning
- Leadership
- Technical Support
- Internet Troubleshooting
- Corrective Actions
- Applicant Tracking Systems
- Problem Solving
- Written Communication
- Action Plan Development
- Payroll
- De-Escalation
- Drug Testing
- Retail
- Microsoft Office
- Supervisory Skills
- Interpersonal Communication
- Interviewing
- Public Speaking
- Customer Service
- Conflict Resolution
- Oral Communication
- Extending Offers
- New Hire Orientations
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