Jill Brown
Sr Customer Success Manager Leader | Customer Retention, Renewal & Expansion | Operations Guru
- Role
- Keystone Success Manager at NetApp
- Location
- Ann Arbor, MI, US
- LinkedIn followers
- 500 followers
About Jill Brown
Dynamic and results-driven Customer Success and Account Management professional with over 7 years of progressive experience driving customer adoption, retention, renewal, and expansion in the enterprise cloud and data infrastructure space. Proven track record of owning a large geographic territory (all of Canada and much of the US), building trusted advisor relationships with technical and executive stakeholders, and consistently delivering measurable business value. Expertise in post-sales customer lifecycle management, cross-functional collaboration, and operational excellence. Seeking Customer Success Manager, Client Executive, or Account Manager opportunities in SaaS, cloud, or technology environments.
Experience
Keystone Success Manager
Feb 2026 — Present
As a Keystone Success Manager, I own the customer experience and subscription success for NetApp Keystone, serving as the primary customer advocate and internal coordinator across the full subscription lifecycle—ensuring predictable consumption, proactive risk management, and high customer satisfaction.
Education
Universidad de Alcalá
Spanish Language
Michigan State University
Bachelor's degree
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