Jill B.

Customer Service Quality Professional with a passion for helping others.Passions: Women’s Sports | Women’s Rights | Sports & Athletics | Community Outreach

Role: Qa Specialist at ezCater
Location: Charlotte, NC, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

Experience

Qa Specialist
ezCater
Sep 2022 — Present
Reviews and scores agent interactions, providing personally tailored feedback to the individual and situation.Monitors agents-in-training, reviewing interactions during nesting week. Gives trainees feedback, escalating and working with the training team to ensure agents are properly supported.Participates in weekly calibrations within the QA Team to achieve consistency in scoring.Reviews negative CSAT surveys from a QA lens to improve the customer experience.Collaborates with QA team to improve quality assurance standards, rubrics, processes and overall performance.

Education

Turners Falls High School
General Studies
2006 — 2008
Deerfield Academy
General Studies
2008 — 2010
University of North Carolina at Charlotte
Bachelor of Science (B.S.), Exercise Science
2010 — 2014

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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Experience

Qa Specialist

Education

Turners Falls High School

Deerfield Academy

University of North Carolina at Charlotte

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