Jill Voss
Senior Customer Success Manager at Direct Supply
- Role
- Senior Customer Success Manager at Direct Supply
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Jill Voss
With 15 years at Direct Supply across sales, marketing, leadership, and customer success, I bring a cross-functional lens to growth, relationship building, and team development.As a Senior Customer Success Manager, I lead with strategy and heart — managing some of our largest, long-standing customer accounts. I partner closely with teams to solve complex challenges and drive real value across the customer journey.In leadership roles, I’ve coached CSMs and team members to elevate their impact — developing skills, building confidence, and encouraging a proactive, growth-focused mindset.I’m passionate about unlocking potential — in people, in processes, and in partnerships.
Experience
Senior Customer Success Manager
Feb 2022 — Present
Lead strategic customer success initiatives for some of Direct Supply’s largest, legacy accounts — focusing on retention, growth, and long-term partnership.*Coach and develop CSMs to elevate customer conversations, drive adoption of new tools, and deliver measurable business value.*Partner cross-functionally with sales, product, and marketing to identify growth opportunities and align solutions with customer goals.
Education
University of Wisconsin-Whitewater
BBA, Marketing
2004 — 2008
Skills
- Healthcare
- College Recruiting
- Event Planning
- Account Management
- Relationship Building
- Leadership
- Marketing
- Cold Calling
- Marketing Strategy
- Training
- New Business Development
- Building Relationships
- Sales Process
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