Jill Garrison
Senior Business Analyst @Husch Blackwell
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WORK HISTORY
Senior Business Analyst @Husch Blackwell
Kansas City, MO, US
Lead requirements gathering and user story development for firmwide ServiceNow enhancements and service catalog items.• Aid in the design of systems best practices and procedures. • Prepare operations and procedures manuals to assist management in operating more effectively.• Collaborate with stakeholders to streamline request and fulfillment processes, improving visibility, efficiency, and compliance.• Conduct workshops, build process maps, and document workflows to align with both legal-industry needs and platform best practices.• Support governance, continuous improvement, and adoption efforts across modules such as ITSM.• Act as a trusted resource for ServiceNow roadmap planning, testing, and training efforts.
EDUCATION
University of Central Missouri
Bachelor of Science - BS, Corporate Communication, Theatre
Rockhurst University
Graduate Certificate , Analytics and Insight - Business Intelligence
Webster University
Master of Arts, Marketing and Advertising
Webster University
Master of Arts - MA, Business, Management, Marketing, and Related Support Services
ABOUT JILL GARRISON
As a solutions analyst I help drive the product development process for specific initiatives from concept development through product launch.
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