Jill Postlewait
- Role
- Renewals Account Manager (Saas and Caas) at Proquest, From Clarivate
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Jill Postlewait
Customer centric professional, who truly loves the challenge and the process of working…
Experience
Renewals Account Manager (Saas and Caas)
Jan 2020 — Present
Renewals Account Manager – 2020 to present ProQuest a Clarivate Company Currently manage a renewal territory of $20 million, working closely with customers, ensuring renewals by listening, advising, and coordinating internally on issues customers are experiencing. • Main point of contact for contract negotiations, both internally and externally. • Collaborate with account teams to ensure positive outcomes. Weekly meetings with account team: discussing at-risk situations, ongoing contract issues, and opportunities to help customers adopt upgraded products. • As a trusted, engaged, and accessible team player, I was chosen to train incoming team members. • In 2022 successfully ended the year at 104% to goal.
Skills
- Marketing Strategy
- Spss
- Project Planning
- Crm
- Strategy
- Saas
- Customer Insight
- Competitive Analysis
- Leadership
- Sales
- Retail
- Customer Satisfaction
- Salesforce.com
- Customer Service
- Market Research
- Selling
- Account Management
- Quantitative Research
- Business Development
- Social Media
- Sales Operations
- Marketing Research
- Management
- Data Analysis
- Customer Relationship Management (Crm)
- Time Management
- Team Building
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