Jill Northrop

Chief Strategy Officer (CSO) @MPX

South Portland, ME, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2024 — Present

Chief Strategy Officer (CSO) @MPX

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Portland, ME, US

EDUCATION

2018 — 2019

Gestalt International Study Center

Certified Gestalt Coach specializing in Emerging Leaders, Professional Coaching Certification Program

2002 — 2002

Customer Operations Performance Center

Professional Certification , High Performance Management Techniques

2015 — 2015

WEX Organizational Development

Integrated Leadership Development Program , Global Leadership

2013 — 2014

Institute for Civic Leadership Intensive

Professional Certification , Leadership

SKILLS

BankingRisk ManagementCustomer ExperienceLeadershipCustomer Relationship Management (Crm)Call CentersBusiness DevelopmentManagementTeam BuildingCall CenterCredit CardsBusiness Process ImprovementExecutive ManagementOperations ManagementProduct ManagementRelationship ManagementOutsourcingBusiness AnalysisSdlcProcess ImprovementVendor ManagementCreditProgram ManagementAccount ManagementCrmCross-Functional Team LeadershipStrategyFinancial Analysis

ABOUT JILL NORTHROP

A robust reputation for being singled out by executive management to lead sweeping reforms to existing operational function as part of ensuring a seamless customer experience with the company. As a result, I and my teams have received numerous corporate awards for excellence in execution.As a visionary and innovative thinker, I led several projects to onboard new technologies to be absorbed company-wide.With a consistent focus on staff development, I created a well-received internship, mentoring, apprenticeship, and job rotation program for the company.I am well-regarded for my tenacity to deliver complex projects on-time and within budget despite shifting priorities, demanding expectations, and stringent deadlines.With a approachable manner, I am recognized for clearly and effectively communicating to audiences from a variety of cultural, educational, and economic backgrounds.Key accomplishments include:• Serve as a powerful influencer amongst business leaders, key stakeholders, and partner organizations.• Inspirational leader with a track record in galvanizing teams to embrace a singular vision; lauded for making staff training and mentoring a high priority.• Exceptionally well-skilled in idea generation and connecting complex and disparate information into a distinct concept.• Solid reputation for delivering extraordinary customer experience and for fostering an environment for colleagues to do the same.

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Jill Northrop — Chief Strategy Officer (CSO) at MPX in South Portland, ME, US | Unifers