Jill Morrison

About Jill Morrison

I am a customer success and account management professional with over 5 years of experience helping businesses build stronger client relationships, streamline onboarding, and deliver measurable impact. My passion lies in ensuring clients achieve their goals while driving long-term loyalty, satisfaction, and growth for the organizations I serve. At companies like Paychex, ADP, and MPLT Healthcare, I’ve built a track record of exceeding customer satisfaction goals, leading onboarding initiatives, and proactively identifying opportunities for account expansion. I bring a consultative, relationship-first approach supported by strong data analysis and CRM expertise. What sets me apart is my ability to combine strategic account management with hands-on client advocacy—delivering both high retention rates and scalable success programs. Core Competencies Customer Success Strategy & Lifecycle Management Client Retention & Account Expansion Onboarding Program Design & Delivery Salesforce CRM & Data-Driven Insights Cross-Functional Collaboration & Team Engagement Consultative Relationship Building Problem-Solving & First-Contact Resolution Career Highlights Achieved a 95% client retention rate and improved referral engagement by 20% at Paychex & ADP Managed seamless onboarding for 50+ healthcare providers, ensuring 100% compliance at MPLT Healthcare Consistently exceeded client satisfaction goals, with 98%+ satisfaction rates in multiple roles Earned recognition as a Top Gun Award recipient for delivering exceptional client outcomes and leadership Tracked and improved CRM engagement metrics by 30% through Salesforce optimization

Experience

1. Care Transition Manager

   Firstat Nursing Services

   Dec 2025 — Present

Education

• University of South Florida

  Bachelor of Science - BS, Marketing

  2017

• Rutgers University - Camden

  Pre-Business

  2015 — 2017