Jill Judd
Accomplished operations leader with a proven track record of driving successful project outcomes and maximizing customer satisfaction from capital planning, go to market strategy and SaaS customer success.
- Role
- Customer Success Consultant at Ihp Leibniz Institute For High Performance Microelectronics
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Jill Judd
Administrative and project management professional with demonstrated ability to execute against multiple competing organizational deliverables, manage effectively in a team based environment, exercise superior customer service and relationship management capability in large, complex, highly matrixed organizations.
Experience
Customer Success Consultant
Ihp Leibniz Institute For High Performance Microelectronics
Jan 2025 — Present
Established a scalable support and implementation function design to growth with early-state SaaS business. Led end-to-end customer onboarding, pre-implementation planning and post-launch support to ensure smooth adoption. Partnered closely with product and engineering to translate customer needs into roadmap priorities and feature improvements. Created structured feedback loops between customers, support and product teams to inform strategic decisions. Implemented automated, agent-driven support and data-intake workflows to reduce manual effort, improve data accuracy and lower long-term operational overhead.
Education
Westfield State University
B.S. Business Administration
2001 — 2005
Westfield State University
Bachelor of Science, Business Administration and Management, General
Skills
- Healthcare
- Hospitals
- Customer Service
- Outlook
- Event Planning
- Microsoft Excel
- Strategic Planning
- Powerpoint
- Microsoft Office
- Marketing
- Microsoft Word
- Office Management
- Process Improvement
- Healthcare Information Technology
- Public Speaking
- Healthcare Management
- Policy
- Project Management
- Administrative Assistants
- Government
- Visio
- Leadership
- Business Process Improvement
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