Jill Hatcher
IT Quality Assurance Executive | Healthcare Technology Leader | Enterprise Testing Strategy | HEDIS / STARS Programs | QA Transformation | Agile & Enterprise Delivery
- Role
- IT Manager - Service Management and IT HR Solutions at EverBank
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Jill Hatcher
I am a technology and quality assurance leader with more than 20 years of experience delivering enterprise healthcare and financial systems that power critical business operations and improve customer outcomes.My career has focused on building high‑performing QA and technology teams, implementing enterprise testing strategies, and leading complex regulatory initiatives including HIPAA, ICD‑10, and HEDIS quality programs. I have managed organizations of more than 100 engineers and quality professionals while driving measurable improvements in release stability, operational efficiency, and vendor performance.I specialize in:• Enterprise Quality Assurance Leadership• Healthcare Technology Platforms• HEDIS & STARS Quality Programs• Test Strategy & QA Transformation• Vendor & Offshore Delivery Management• Agile / Waterfall SDLC• IT Service Management Integration• Operational Metrics and GovernanceI enjoy partnering with executives, product teams, and engineering organizations to improve delivery performance and implement scalable quality frameworks across complex enterprise environments.
Experience
IT Manager - Service Management and IT HR Solutions
May 2025 — Present
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