Jill Grant

About Jill Grant

As a healthcare operations leader, I specialize in building people-centered cultures, optimizing patient experience, and leading strategic initiatives that drive measurable outcomes across clinical settings.In my most recent roles, I’ve led multi-site operations, revenue cycle improvement projects, and enterprise-wide patient experience programs. I’m passionate about mentoring leaders, developing high-performing teams, and empowering staff to deliver care that reflects empathy, efficiency, and excellence.Drawing on my foundation as a Registered Medical Assistant (RMA) and educator, I bring deep insight into both clinical workflows and administrative systems. My certifications in Epic Clinical Informatics, Agile Project Management, and Children’s Vision Screening support my ability to align technology, training, and compliance with operational goals.My mission is to advance healthcare by improving the experience—for patients, providers, and employees. I thrive at the intersection of people, process, and purpose, and I lead with a collaborative, service-first mindset

Experience

1. Online Instructor- Medical Billing Administrative Specialist Medical Office Administration Programs

   Ross Education

   Jul 2025 — Present

   Online Instructor for Medical Office Administration program as well as Medical Billing Administrative Specialist program

Education

• Ross Medical Education Center-Sylvania

  RMA, Medical/Clinical Assistant

  2014 — 2015