Jill Defranco Womack
Senior Learning and Development Coordinator @ Curvo | Training and Onboarding
- Role
- Senior Learning and Development Coordinator at Curvo
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Jill Defranco Womack
I am a driven and creative professional with a strong passion for helping others and delivering meaningful results. With a diverse background in healthcare operations, training, and logistics, I bring a well-rounded skill set to every role I take on.
Experience
Senior Learning and Development Coordinator
Feb 2026 — Present · Charlotte, NC, US
Support the development of a standardized, milestone-basedonboarding and everboarding framework to help new hires reach productivity.• Help operationalize the three-layer enablement model by focusing onfoundational onboarding and role-based training assets.•Coordinate with Hiring Managers, IT, and Operations to ensure new hireshave necessary systems access and tools on Day 1.• Maintain customer-facing documentation to ensure it remains accurateand reflects recent product releases or regulatory updates.• Assist Product and Client Management teams in preparing training materialsand internal communications for new feature rollouts.• Build and update scalable training resources for both internal teams andexternal customers to reduce support friction.• Help facilitate foundational training sessions and assist in the rollout ofleadership development initiatives.• Manage and triage external support tickets and identify common traininggaps based on ticket trends.• Track and report on established enablement KPIs, such as certification progressand training engagement levels.• Support the delivery of remote-work initiatives aimed at sustainable performance, including thedistribution of burnout prevention resources and resilience-focused training materials.
Education
Kenston Highschool
High School
2010 — 2014
East Carolina University
Bachelor of Science (B.S.), Industrial Distribution and Logistics with a minor in Business Administration
2014 — 2018
Skills
- Microsoft Word
- Knowledge-Hungry Learner
- Research
- Public Speaking
- Creative Solutions
- Microsoft Excel
- Powerpoint
- Customer Service
- Management
- Leadership
- Sap Erp
- Social Networking
- Time Management
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