Jill Craver

Technical Implementation Manager at Flight Centre Travel Group

Role: Technical Implementation Manager at Flight Centre Travel Group
Location: New York, NY, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Jill Craver

Experienced Implementation Manager and client-facing technology professional with 18…

Experience

Technical Implementation Manager
Flight Centre Travel Group
Aug 2021 — Present
Leading/managing online implementations from kick off to launch.• Configuration of online booking tools and client portal.• Consultation with clients to help recommend solutions.• Ensure that the service agreement between the client and Flight Centre is delivered in a way that ensures client satisfaction and client retention.• Resolving 3rd level support requests and quality control checks.• Keeping up to date with new developments of our own technology and the online booking tool functionality and updating the implementation process with the new functionalities.• Assisting with new internal online booking tool projects.• Training any new Technical Implementation Managers that are hired.• Lead technology calls for non-technology departments; educate and update them on any technological changes that may affect their role and clients.

Skills

Microsoft Office
Accounting
Budgets
Administrative Assistants
Outlook
Microsoft Excel
Powerpoint
Microsoft Word
Data Entry
Office Management
Customer Service
Spreadsheets
Office Administration
Event Planning
Time Management
Teamwork

Contact information

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Work email
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Current company

Flight Centre Travel Group

Travel Arrangements · 8K employees

Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 12,000 like-minded individuals – known as ‘Flighties’. Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 19••••87 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day. And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout. We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA. Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees. With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars. Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’. Our values are simple and powerful - Ownership, Egalitarianism and Irreverence. We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.

fctgcareers.com

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