Jill Clement
SVP - Head of Global Default Control and Compliance - Payment Services @U.S. Bank
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WORK HISTORY
SVP - Head of Global Default Control and Compliance - Payment Services @U.S. Bank
US
Responsible for ensuring flawless control and compliance framework related to federal, state, and local regulations, in addition to internal bank policies. My scope spans across the US, Canada, Philippines, and in the EU. Interfacing with bank/finance focused regulators on a regular cadence as well as during dedicated audit timeframes. Have achieved the highest standard of results for an organization that values ethics above all else. Additionally, in this role, I\'m responsible for all Third Party Vendors/Risk Management and contract negotiation functions related to the default portfolio as it relates to all credit loss mitigation. I lead initiatives and strategies related to AI, consumer contact avenues as well as all other programs designed to decrease Net Credit Losses, optimize ROI and enhance customer experience.
ABOUT JILL CLEMENT
Senior operations and strategy leader with deep, end‑to‑end expertise in multi-functional operations and collections across consumer and commercial portfolios. During my career, I’ve led large, multi‑site teams to deliver outstanding credit‑loss performance, consistently beating industry benchmarks while elevating customer experience and compliance. I\'m known for complete restructure and rebuild, taking existing underperforming divisions and building them into best-in-class operations.What sets me apart is a balanced approach: data‑driven rigor based on risk and controls, personable, transparent leadership that brings out the best in people, and shrewd contract negotiation that drives value without compromising relationships or integrity. I partner tightly with Compliance, Legal, Finance, and Technology to design resilient strategies, streamline processes, and implement controls that withstand regulatory scrutiny.I’m passionate about building high‑performing, inclusive teams—coaching leaders, growing cross‑functional expertise, and aligning goals to outcomes. Whether stabilizing loss trends, re‑platforming processes, or renegotiating new and existing contracts, I thrive in complex environments where performance, compliance, and customer success are all equal in priority.Focus areas: collections strategy & operations • credit risk & loss mitigation • regulatory readiness & exams • vendor & contract negotiations • control design & testing • digital enablement & analytics • culture building & leadership development.
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