Jill Chafitz

Training & Development Specialist @Berkshire Hathaway Automotive

Conducted virtual and in-person training programs across multiple departments to enhance sales and service team performance, utilizing advanced virtual training platforms and learning management systems (LMS) to deliver content to 150+ employees across sales, service, and parts departments. • Aided in developing and executing product and service training initiatives, aligning with business goals to positively impact sales results, achieving 95% training completion rates and 88% satisfaction scores on post-training assessments. • Facilitated ongoing training workshops, including new-hire onboarding, customer service improvement, and software implementation for CRM (Salesforce), DMS (CDK), and Ford-specific diagnostic systems. • Designed and managed comprehensive virtual onboarding programs using Zoom, Microsoft Teams, and custom e-learning modules, reducing new employee time-to-productivity by 30% while maintaining training quality during remote operations. • Collaborated with department heads to assess training gaps and develop targeted solutions, ensuring continuous improvement and field competency growth through quarterly skills assessments an.