Jill Carter

About Jill Carter

A strategic and collaborative marketing and customer service professional with the proven ability to work within a team structure to develop, sell and execute programs that drive demonstrative change for business. My experience is within all categories and business sizes, and I consistently over-deliver for clients in directing work that sparks positive change. I developed my work ethic at FCA for 9.5 years spanning across several different departments; Customer Care, Social Media Care, Brand Marketing and Safety/Regulation Compliance. I\'m also currently working at FleishmanHillard leading the General Motors account with a major focus in Global Social Care. I thrive on improving every piece of business I am exposed to as well as improving efficiencies while helping the whole customer experience.I am valued for team leadership, thoughtfulness, and sense of urgency, with expertise in: • Developing data-driven strategic work that supports business objectives• Identifying opportunities for and management of innovative digital programs

Experience

1. Director, Program Management

   Dealer-Fx

   Jan 2023 — Present

Education

• Western Michigan University

  Bachelor of Arts (BA), International/Global Studies & Organizational Communications

  2005 — 2009

Skills

• Sales Operations
• Customer Retention
• Customer Service
• Customer Satisfaction
• Training
• Customer Relationship Management (Crm)
• Project Management
• Crm
• Teamwork
• Communication
• Team Management
• Business Process Improvement
• Strategic Planning
• Team Building
• Management
• Microsoft Word
• Team Leadership
• Outlook
• Powerpoint
• Microsoft Excel
• Vehicles
• Sales
• Social Media
• Process Improvement
• Marketing
• Cross-Functional Team Leadership
• Time Management
• Leadership
• Social Networking
• Program Management
• Automotive
• Account Management
• Business Development