Jill Caputi

Crisis Management Analyst Ii @Centene Corporation

o Implemented workflow processes to allow for integration of different crisis management application o Led a department project to build our event monitoring processes to allow for our to team to become more proactiveo Prepared and delivered multi-channel communications related to the incident/crisis by involving stakeholders, in person and/or written executive briefs, tailoring content and approach, and setting the reporting cadenceo Relentlessly brought forth solutions to challenges our department faced when integrating different technologies, and responding to crisis eventso Coordinated Training and Exercises for our different departments and lines of business that followed HSEEPo Documented areas of improvement for our crisis management programs and plans based on ISO 22301, ISO 22361 (draft), and NFPA 1600