Jordan Kaplan

Customer Payments Professional

Role: Customer Payments and Presto Manager at Publix Super Markets
Location: Fort Lauderdale, FL, US
LinkedIn followers: 500 followers

About Jordan Kaplan

Payments enable customer experience: I improve the customer experience by utilizing emerging payment technologiesMy payment experience has been focused in the retail and compliance spaces. I have driven payment strategy at the UL, Lowe’s, Groupon, and Publix by highlighting the business value of emerging payment technologies. Core areas of expertise are optimizing payment routing, triaging payment outages/issues, and launching alternative payment methods.Select Accomplishments• Deployed Klarna in United States on Groupon’s Browser Platforms• Launched PayPal and Affirm on Lowe’s eCommerce Platforms• Built UL’s Global Tap on Phone Certification Solution Suite• Established UL’s Mobile Driver’s License (mDL) Issuer Certification ProgramCore Competencies• Payment Strategy • Partnership Development • Thought Leadership• Business Requirements • Program Creation • Cross-Functional Collaboration• Relationship Management • Go-To-Market • Customer Journey and Voice

Experience

Customer Payments and Presto Manager
Publix Super Markets
Feb 2023 — Present · Lakeland, FL, US
Primary Responsibilities and Tasks:• Business point of contact for payment partners, customer payment initiatives, and regulatory mandates• Perform financial analysis for routing tables and and industry payment changes• Liaison for technology teams to approve payments, POS, and eCommerce process changes• Resolve escalated customer inquiries, payment processing outages, and customer impacting issues• Partner with Technology, Internal Audit, Asset Protection, and other teams to establish fraud rules• Manage internal Presto! Debit and ATM Network

Education

University of Massachusetts Amherst
Bachelor of Science - BS, Computer Systems Engineering

Skills

Web Content Management
Microsoft Word
Tech Savy
Business Networking
Java
Arduino
Matlab
Public Speaking
Leadership
Management
Hackathon Management
Sem
Event Planning
Cad/Cam Software
Marketing
Customer Service
Microsoft Office
Cybersecurity Research
Microsoft Excel
Powerpoint
Electrical Engineering

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