Jijo Jacob
Senior Experience Designer | Multi-disciplinary designer with 10 years of experience | Skilled in UX/UI design & mentoring future talent | Proven success with high-profile projects | MBA from Deakin University
- Role
- Senior Experience Designer at Publicis Sapient
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jijo Jacob
As a passionate designer with over 10+ years of experience in user experience design, I…
Experience
Senior Experience Designer
Feb 2024 — Present · Bengaluru, IN
Led user experience initiatives for a global telecom leader, driving significant sales increases and conversion rate improvements. Spearheaded sales funnel optimization and user experience enhancements, contributing to a 4% sales increase Propelled a 4% sales increase for a global telecom leader by leading projects focused on sales funnel optimization and user experience enhancement Revamped the home sales FWA(Fixed wireless access) funnel through the implementation of an express checkout solution, driving a 4% increase in close rates & a 6.5% uptick in conversion rate Delivered over 40+ enhancements for the FWA home sales funnel, optimizing customer experience Collaborated with the research team to conduct end-to-end research on the sales funnel, leveraging insights to drive the launch of 5 new initiatives & influence design-driven product launches Formulated strategic roadmap & innovative approaches for optimizing the FWA sales funnel Built an entire Enterprise prioritization platform from scratch for the CXO Facilitated 5+ design workshops engaging a team of 10+ members in implementing Design Thinking & Lean UX methodologies Collaborated with the analytics team to implement 4 strategic Omniture & Glassbox dashboards for the UX team, fostering quicker decision-making, data-driven insights, & improved user experience metrics, leveraging
Education
Springboard
UI/UX Certification
Institute of Management Technology, Ghaziabad
Post Graduate Program in Management, Business Analytics
Deakin University
Master of Business Administration - MBA
Vidyavardhan's IDEA - Institute for Design Environment and Architecture
Bachelor of Architecture - BArch
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