Jijo Paul

About Jijo Paul

Seasoned Project & People Management Professional | Production Support | Operations | Data Analytics | GenAI | Enhancements | Visualization | Project Transition | Building Team | Automations | Process & Resource Optimization | Agile | Solutionist | Coaching | MentoringWith over 15+ years of proven expertise in project and people management, I bring a wealth of experience to drive successful initiatives. My primary focus lies in Production Support, Operations, Data Analytics, Enhancements, and Visualization, complemented by a solid background in Data Center operations. I have an extensive track record of working on projects related to domains such as Healthcare, Insurance, Banking, Nuclear, Electricity, and Retail.Key Professional Expertise: Project & People Management: Throughout my career, I have successfully managed diverse projects and teams, delivering exceptional results while ensuring efficient utilization of resources. I excel in project transition, project management, and people management, fostering collaborative environments that drive high-performance and positive outcomes.Production Support & Enhancements: With a solid background in Production Support, I have effectively managed critical incidents, optimized support processes, and implemented enhancements to improve operational efficiency. I have a deep understanding of the domains I have worked in, allowing me to provide tailored solutions to meet specific business needs.Data Analytics & Visualization: I possess expertise in data analytics and visualization, leveraging powerful tools such as ELK, Power BI, Tableau, and MicroStrategy to extract insights and present data in visually compelling formats. This enables stakeholders to make informed decisions and drive business growth.Agile Methodology & Tooling: As a Certified Scrum Master (CSM), I am well-versed in Agile methodologies and have successfully driven Agile tool development projects for ProdOps and DevOps teams. I promote cross-functional collaboration, facilitate sprint planning, and drive continuous improvement to ensure project success.Technology Proficiencies: I am proficient in various technologies and platforms, including ticketing tools like Remedy, ServiceNow, QMS, and CSM. I have worked with operating platforms such as Windows, Mainframe, Unix, and Big Data. I also have hands-on experience with databases like Oracle, SQL, and Hadoop. I have knowledge in cloud platforms like Azure and have knowledge of technologies such as Salesforce, Machine Learning, Artificial Intelligence, Data Science, and Big Data.

Experience

1. Associate Director

   IQVIA

   Jun 2021 — Present · Bengaluru, IN

   As an Associate Director at IQVIA, I successfully led transformative initiatives and continuous improvements across teams. Key accomplishments and responsibilities include: • Extended Capabilities in Advanced Analytics, AI, ML, and Data Science: Expanded team capabilities to deliver cutting-edge solutions using advanced analytics and emerging technologies. • Digital Training Transformation: Leveraged digital platforms to enhance remote training, improving efficiency and effectiveness of onboarding processes. • Optimized Training Plan: Streamlined training, reducing duration from 27 months to 1 month for faster skill acquisition and time-to-productivity. • Shifted to Service-Oriented Model: Reformed the team culture from a stakeholder and subject matter expert (SME) approach to a service-oriented, team-driven model. • Cultivated Culture of Change and Continuous Improvement: Encouraged a mindset embracing change and seeking optimization and innovation. • Risk Control and Collaboration: Excelled in risk control and fostered collaboration with other teams for effective project execution. • Expanded Responsibilities and Operational Efficiency: Took on additional responsibilities and improved operational efficiency across groups. • Business Development and Team Proficiency: Attracted new business opportunities and enhanced expertise in analytics services. • Inclusion and Cooperation: Promoted Created a climate of inclusion and cooperation analytics services team. • Addressed Attrition Challenges: Proactively addressed attrition challenges, bringing in talent at appropriate levels while maintaining operational excellence. • Future-oriented Strategic Outlook: Stayed ahead of emerging trends, exploring new delivery areas and aligning with market demands.I played a pivotal role in expanding capabilities, fostering a culture of improvement, promoting inclusion and cooperation, and strategically positioning the organization for future success.

Education

• Mahatma Gandhi University

  MSc.Electronics, Electronics and Computer Science

  2004 — 2006

Skills

• IT Service Management
• Client Relations
• Team Building & Leadership
• Emc Storage
• Data Center
• Project Transitions
• Z/Os
• Management
• Forecasting Production Schedules and Deadlines
• Tsm
• Aix
• Rca Preparations & Analysis
• Vendor Management
• Team Management
• Resource Management
• Technology Integration
• Unix
• Windows Server
• Continuous Process Improvement
• Integration
• Itil
• Mainframe
• Productivity & Quality Analysis
• Disaster Recovery
• Project Management
• Requirements Analysis
• Relationship Management
• Chnage Management
• Risk Analysis & Mitigation Plans
• Incident Management