Jihanna N.
Public Health Intellection turned Sports & Entertainment Activator | Customer Relations Maximizer | Street Team Commander | Event Ideator
- Role
- Customer Service and Rostering Associate at Next Level Sports
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Jihanna N.
Leadership experience in operations, customer relations, program and project management,…
Experience
Customer Service and Rostering Associate
Apr 2023 — Present · San Mateo, CA, US
Commended for exceptional problem-solving skills and the ability to handle complex customer inquiries and complaints effectively, receiving the most 5/5-star feedback ratings company-wide with an overall 98% customer satisfaction rating-Provide high-quality customer service, maintaining a 95% first-contact resolution rate-Manage the registration and roster planning for 35 sites, serving youth athletes across flag football, basketball, volleyball, and summer camp programs in the Bay Area-Provide guidance and mentorship to five rostering associates, ensuring adherence to rostering policies and training methodologies to maintain and strive for 100% customer satisfaction grades
Education
Gonzaga University
Master of Arts - MA, Sport and Athletic Management
2020 — 2022
Western Governors University
Bachelor's degree, Business and Marketing Management
2015 — 2017
UC Irvine
Bachelor’s degree, Biological Sciences
2006 — 2010
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