Jihane Aoun
Business Analyst Via Pixel Insurance Software @AXA
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WORK HISTORY
Business Analyst Via Pixel Insurance Software @AXA
Beirut District, LB
Involved in several projects for Insurance Companies in Lebanon.• Worked closely with IT and Business users in order to identify required changes• Documented and communicated assigned work and progress to immediate project team and management• Provided weekly status update to the Management with a good understanding of the project’s life cycle • Gathered, reviewed and edited requirements, specifications, business processes and recommendations related to proposed solutions during workshops and conference calls • Understood business needs and data challenges facing client’s organization and industry• Developed user stories and test cases documents to support both testing and initiation activities• Ensured issues are identified, tracked, reported on and resolved in a timely manner• Key Participant in functional specifications workshops, wireframe discussions, fit/gap analysis, testing plans, Change requests, Training, and Configuration sessions• Assisted in system testing after every deliverable to ensure a high-end quality of pre-production upgrade• Fair knowledge in General & Life Insurance, Brokerage operations, CRM systems, Data Privacy, GDPR, and Compliance Regulations.• Projects: AXA Middle East• Reporting to Business Analyst Team Lead
EDUCATION
ESA - Ecole Supérieure d'Assurances
Manager des Risques et de l’Assurance de l’Entreprise, Insurance
ESA - Ecole Supérieure d'Assurances
MBA Audit et Management des Risques et des Assurances de l’Entreprise., Insurance
ESIEE-IT
Business Analyst Consultant, Information Technology Project Management
SKILLS
ABOUT JIHANE AOUN
Jihane Aoun is a Business Analyst with 6 years of Business Analysis experience. In her BA role, she has been responsible for understanding the workflow of complex software systems by partnering directly with technical and subject matter experts. As a Business Analyst, she leverages her strong communication and requirements elicitation to design, develop, and implement solutions that optimize business processes. She has experience in Agile environment, enjoys solving business problems in either setting and engages per need as a Business Systems Analyst in design implementations and testing plans. Jihane has also more than 3 years of experience in Customer Service Management and Operations in the Telecommunication Sector.
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