Jihane Baguenna
Senior Information Technology Associate @NTT DATA
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WORK HISTORY
Senior Information Technology Associate @NTT DATA
CA
Air Canada Project:• Delivered efficient L2/L3 support for complex technical issues, ensuring minimal downtime for business-critical systems.• Investigated root causes of recurring problems and collaborated with engineering to implement long-term solutions.• Maintained accurate incident documentation and ensured stakeholder communication on issue status and resolutions.• Acted as a liaison between clients and internal teams to escalate high-impact issues and resolve them within SLAs.• Contributed to knowledge base (KB) articles to support team training and self-service solutions.
EDUCATION
Université Ibn Zohr
licence Professionnelle, IT and Business Administration
Université Sultan Moulay Slimane
Master's degree, Information Technology Project Management
ABOUT JIHANE BAGUENNA
Passionate IT Support Engineer with experience in Microsoft 365, Azure, and CRM systems. Skilled in incident management, automation, and process improvement.I am legally authorized to work in Canada and Seeking opportunities in Systems Administration, IT Infrastructure, or Technical Support to apply skills and grow career in New Brunswick, CanadaBilingual in English and French
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