Jigyasa
Program Manager | Alexa & Rufus Shopping | Program | Operations at Amazon
- Role
- Program Manager Ii at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Jigyasa
Seasoned Program Manager with a demonstrated history of 6+ years of working in the E-Commerce industry. Skilled in Program/Portfolio/Project Management, Process Improvements, People management, Automations and Product & Feature launches. Well versed with Data Analysis, Kaizen, and Process streamlining. Strongly skilled professional with a Master of Business Administration (MBA) focused in Marketing Management from from ICFAI Business School. • Stakeholder collaboration with Engineering, Product teams to identify complex architectural bugs in technical systems, present user requirements, propose solutions and implement features and development. • Identifying Short- and Long-term plans for programs by establishing goals/KPIs, milestones, drive prioritization and direct efforts to achieve them.• Understand program requirements, build SOPs and jointly develop solutions to drive automation• Owning operational planning cycles• Identify defects, deep dive root causes and use industry proven tools to drive operational efficiencies and quality improvement to deliver productivity enhancements. • Performance management through coaching, feedback mechanisms and attrition control• Weekly/monthly/quarterly performance through established metrics, identifying process/productivity/quality improvement opportunities, driving implementation of efficient mechanisms• Navigating standalone documents such as weekly, monthly and yearly business reviews• Managing large teams focused at monitoring performance, enhancing quality, process improvements and individual coaching to build growth pipeline and organizational well-being. • Delivered operation goals and over-achieved metrics while thinking big
Experience
Program Manager Ii
Jul 2024 — Present · Gurugram, IN
Program Management for Alexa Shopping Assistant
Education
KIIT - Kalinga Institute of Industrial Technology
Bachelor of Technology - BTech, Mechanical Engineering
ICFAI Business School
Master of Business Administration - MBA, Marketing/Marketing Management
Modern Vidya Niketan Faridabad
Undergraduate
2006 — 2012
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