Jignesh Solanki

About Jignesh Solanki

A highly dedicated and dynamic professional 6+ years of experience in…

Experience

1. Sr Team Leader

   Uttam Vastra

   Dec 2015 — Present · Surat - Gujarat, IN

   Uv Bazaar India Pvt.LtdSurat - GujaratPhone No: 02•••••••33,Email: j••••••••@gmail.com• Managing multiple processes like Customer Care Inbound/Outbound Calls - Inbound/Outbound Sales - Verification - NDR - Email - Courier Tracking - Prepaid Order - Refund - Consumer Complaint.• Meeting with other managers to discuss possible improvements to customer services.• Analyses statistics and compile accurate reports.• Organizing meetings with different departments for innovative ideas and offers for our Retain Customers.• Target setting for Customer Support Executives and TL’s.• Produce weekly call reports for management.• Achieve and exceed key performance indicators in all areas• Control resources and utilize assets to achieve qualitative and quantitative targets• Providing help and advice to customers using our organization’s products and Services.• Handling of Coupon issued on website like festival coupon, Discount coupon and promote for Coupon Site of and • Managed a team of 35 (Voice)+10 (email) employees and 3 Team leaders in Customer care Dept.• Good knowledge of Social Site likes FB, Twitter, Pinterest, instagram and Linked-in.• Communicating courteously with customers by telephone, email, letter and face to face;• Handling customer complaints and any major incidents, such as a security issue or a customer being taken ill.• Issuing refunds and compensation to customers.• Improving customer service procedures, policies and standards for organization.• Responsible for holistic customer experience through customer service operations and sales channel.• Sharing customer’s feedback with procurement/digital marketing team to built healthy relation with our Customer.