Jignesh Malvi
\"Experienced Customer Service Executive | Fintech Expert | Strategic Problem Solver | Passionate about Customer Satisfaction and Operational Efficiency\"
- Role
- Sr Customer Service Associate at Angel One
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Jignesh Malvi
At Angel One, as a Senior Customer Service Associate, I contribute to the fintech sector…
Experience
Sr Customer Service Associate
Sep 2021 — Present · Mumbai, IN
As a Senior Level Customer Associate in a fintech company for more than 2 years, I have gained valuable experience in providing exceptional customer service and support to clients in the financial industry.Throughout my tenure, I have honed my skills in communication, problem-solving, and relationship building, enabling me to effectively manage client needs and expectations. I have a deep understanding of the financial industry and am well-versed in a range of financial products and services.As a senior-level associate, I have taken on a leadership role within my team, providing guidance and support to junior associates and collaborating with other departments to drive business growth and improve customer experiences. I have demonstrated my ability to manage and prioritize multiple tasks, while maintaining a high level of attention to detail and accuracy.In addition to my client-facing responsibilities, I have also been involved in process improvements and product development initiatives, leveraging my understanding of customer needs and market trends to inform strategic decisions. I am adept at working with cross-functional teams and bringing different stakeholders together to achieve common goals.Overall, my experience in senior-level customer service roles within the financial industry has prepared me to excel in any customer-focused organization. I am committed to delivering results that exceed expectations and am eager to bring my skills and expertise to a new role.
Education
Thakur College of Science & Commerce
Bachelor of Fine Arts - BFA
2015 — 2017
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