Jiger Shah

About Jiger Shah

Welcome to my LinkedIn profile! I\'m Jiger Mahendra Shah, an IT professional with over 13 years of experience in banking and telecom. Currently, I serve as Assistant Vice President at JP Morgan Chase & Co, where I specialize in application support, release management, and automation. My career has given me the opportunity to manage IT operations across diverse global regions such as South Africa, Nigeria, London, and Mauritius, and I am proficient in technologies including Oracle, Linux, Unix Shell, and AWS.I am a proven leader, having managed offshore teams and set up critical support functions that significantly enhance operational efficiencies. My technical and leadership skills are underpinned by certifications in FinOps, Terraform, and AWS, and an academic background with an MBA in E-Commerce and an MS in Telecom & Software Engineering. My approach combines strategic oversight with a hands-on application of cloud and DevOps methodologies, focusing on optimizing system performance and security.I am passionate about continuous learning and innovation, always seeking to implement the latest technological solutions to drive business success. I value connections and am keen to engage with fellow professionals to discuss opportunities and share insights in IT operations and cloud computing. Feel free to reach out to me here on LinkedIn or via email at j••••••••@yahoo.com to connect and discuss how we can drive technology forward together.

Experience

1. Assistant Vice President

   JPMorganChase

   Sep 2022 — Present

   Providing technical support for the IPB application suite, ensuring minimal downtime and prompt issue resolution.• Ensuring the reliable operation of the core accounting system through regular maintenance and updates.• Collaborating with stakeholders to gather user requirements and address issues efficiently.• Monitoring system performance, proactively identifying and resolving issues to maintain stability.• Implementing security protocols to safeguard sensitive financial data.• Developing and executing automation strategies to optimize workflows and reduce manual tasks.• Coordinating with development teams to analyse and resolve system bugs, ensuring timely enhancements.

Education

• Babasaheb Gawde Institute Of Management Studies

  Diploma Engineering, Electronics and Communications Engineering

  2004 — 2007

• Welingkar Institute of Management

  Master of Business Administration - MBA, E-Commerce/Electronic Commerce

  2015 — 2017

• K. J. Somaiya Institute of Technology

  Bachelor of Engineering - BE, Electronics and Communications Engineering

  2007 — 2010

• Birla Institute of Technology and Science, Pilani

  Master's degree, Telecommunications Engineering

  2011 — 2013

Skills

• Oracle
• Agile Methodologies
• Telecommunications
• Unix Shell Scripting
• Pl/Sql
• Sdlc
• Unix
• Software Project Management