Jigar Shah

About Jigar Shah

I am a seasoned Trade Finance professional with over 18 years of experience in Banking…

Experience

1. AVP

   Axis Bank

   Nov 2021 — Present · Mumbai, IN

   Key Responsibilities: •Oversee the complete lifecycle of Domestic Trade Finance transactions, including scrutiny of inward/ outward pre/post-acceptance documents aligned with UCP 600, ISBP, and ICC Guidelines. •Lead a team of 40+ agents, conducting daily team huddles, managing leave calendars, and performing mid year/year-end appraisals. •Implement technical and strategic process enhancements, including automation and risk mitigation projects in collaboration with the Quality and Risk teams. •Conduct User Acceptance Testing (UAT) for new trade products and provide insights to stakeholders for product enhancement and process optimization. •Manage internal, concurrent, and statutory audits, prepare and review Standard Operating Procedures (SOPs), and resolve transaction discrepancies. •Maintain comprehensive MIS reporting, including overdue discounted bills, productivity metrics, and compliance dashboards. •Act as a key SPOC for training coordination, maintain training calendars, and ensure all team members meet learning KPIs. Key Achievements: •Achieved 95th percentile TAT performance in outward bill discounting, reducing NFTR cases to below 5%. •Designed and implemented a training roadmap aligned with business needs, enhancing team skillsets and preparing employees for CDCS certification. •Played a pivotal role in handling high-value RTGS, NEFT, and discounting transactions, supporting PAN India service teams.

Education

• MumbaiUniversity

  Bachelor’s Degree, Business/Commerce, General

  2002 — 2003