Jigar Shah

About Jigar Shah

With over 12 years of experience in transforming customer and employee experiences, I specialize in helping organizations harness the power of AI and Modern Work solutions to achieve tangible business outcomes. As an AI Business Solution Specialist at Microsoft, I collaborate with enterprises to reimagine productivity, enhance decision-making, and drive digital transformation through intelligent automation and data-driven insights.My focus lies in bridging the gap between technology and business value — empowering leaders to adopt innovative tools that elevate customer engagement, boost employee productivity, and build future-ready workplaces. I thrive on turning complex challenges into scalable, real-world solutions that deliver measurable impact.

Experience

1. Solution Specialist Ai Business Solutions

   Microsoft

   Jul 2025 — Present · Mumbai, IN

   Driving AI-powered business transformation at Microsoft by enabling enterprises to adopt Copilot, agentic workflows, and advanced AI solutions. I lead strategic engagements, deliver tailored adoption strategies, and execute large-scale projects that optimize processes, enhance productivity, and ensure compliance—empowering organizations to unlock measurable value and sustainable growth through AI innovation.

Education

• Agnel Polytechnic

  Diploma in Engineering, Industrial Electronics

  2005 — 2009

• IE Business School

  Global Leadership Development Programme (Headspring Executive Development), Business Administration and Management, General

  2018 — 2019

• University of Mumbai

  Bachelor of Engineering (B.E.), Electronics and Telecommunications Engineering

  2009 — 2012

Skills

• Embedded Systems
• Cisco Technologies
• Cisco Telepresence
• Cisco Collaboration
• Routers
• Ccna Routing and Switching
• Cisco Voip
• Cisco Systems Products
• Switches
• Ccna Voice
• Cisco Call Manager
• Troubleshooting
• Voip
• Ip
• Network Engineering
• Routing
• Ccna
• Voice Over Ip (Voip)