Jigar Dawda
Director at Marsh McLennan
- Role
- Director Us & Canada Policy Servicing Operations at Marsh McLennan
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Jigar Dawda
A result-oriented operations leader with 21+ years of global experience leading high-performing teams and delivering service excellence. Expert in project management, process automation, and continuous improvement, with a proven track record of establishing & optimizing Insurance Operations across Placement & Policy Servicing value streams. Recognized for building agile, client-centric, and inclusive cultures that drive efficiency and growth in dynamic, technology-enabled environments. Passionate about digital transformation and organizational effectiveness to ensure resilience and competitiveness. Committed to team success through the integration of operations and technology.
Experience
Director Us & Canada Policy Servicing Operations
Sep 2025 — Present
Education
MBA - Operations
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
2013 — 2016
Skills
- Soft Skills
- Service Delivery
- Customer Service
- Quality Control
- Performance Management
- Operations Management
- People Development
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