Jigar Dave
Team Leader Ops at Hireright
- Role
- Team Leader at HireRight
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Jigar Dave
I\'m a realistic person. I really enjoy meeting and working with a lot of different…
Experience
Team Leader
Jan 2023 — Present · Bengaluru, IN
Ensure frequent connect with team members and manage adherence.· Drives team members to produce results against the targets daily.· Meet the daily deadlines and the task list.· Create schedules and monitor login hours, productivity, and quality.· Monitors team performance by running regular reports· Conducts regular audits of the work; performs call monitoring and quality check to ensure client’s quality standards are exceeded with timely delivery.· Meet the KPIs agreed with the business and track all reporting.· Set priorities for employees to meet daily deadlines; develops plans to meet short and long-term objectives.· Manage and resolve difficult customer situations and escalates to Management, Account Managers and Sales as appropriate; respond promptly to customer needs; solicits customer feedback to improve service; works with integrity and in an ethical manner; maintains confidentiality of colleague and customer information and coaches team to do the same; explains difficult issues and obtains agreement as needed.· Cascades appropriate communications (verbal/non-verbal) to their team in a timely, professional, and appropriate manner.· Motivates and inspires team members to build engagement and increases the retention of employees as well as over-achievement of set targets· Collaborate with all teams and support with any ad-hoc, job-related duties during business needs.· Identifies and resolves day-to-day technical and operational problems.· Conduct daily coaching and feedback as per schedules.
Education
Laxmi Education Societys Chinai College of Commerce & Economics Dr S Radhakrishnan Marg Andheri East Mumbai 400 069
Bachelor's degree, Business/Commerce, General
Chandresh Lodha Memorial English High School
SSC, Business/Commerce, General
1992 — 2003
Chandresh Lodha Memorial School
SSC
Maharashtra Jobs
10th, ENGLISH LANGUAGE AND LITERATURE/LETTERS
Maharashtra Jobs
12th, ENGLISH LANGUAGE AND LITERATURE/LETTERS
Mumbai University
Bachelor of Commerce
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