Jide Senjobi

About Jide Senjobi

A detail oriented professional with 15+ Years of I.T experience. ServiceNow…

Experience

1. Servicenow Developer

   Fiserv

   Jun 2016 — Present

   Working on Business rules, Client Scripts, UI Policies, UI Actions, Data Policies and Data dictionaries. • Designed and developed Client Scripts, Business rules, ACLs in ServiceNow • Hands on experience in configuring incident management, Problem Management, Change Management, Knowledge Management, Asset management and CMDB using ITIL processes. • Creating new catalog items in Service catalog using client’s requirements. • Customized Email notifications for different modules in ServiceNow. • Hands on experience in configuring SLAs for different ITIL processes based on client’s requirement. • Worked on developing Employee Self Service (ESS) Portal using content management. • Worked with Product owners to develop workflow, implemented the workflows in ServiceNow. • Strong experience in customizing form design for ITIL processes. • Importing different formats of data (CSV, XML, Excel) into ServiceNow. • Worked on setting up Active Directory, LDAP and SSO integration. • Actively involved in daily scrum meetings. • Actively involved in the migration of data from one instance to another • Implement HR service management configuration. • Gathering and driving stakeholder requirements and product vision through the planning, analysis, development and testing phases. • Communicates technical problems and solutions to both technical and non-technical audiences • Participates in Integration of Legacy Platform with the ServiceNow. • Creating many standard workflows which are being re-used and propagated to handle many custom events • Responsible for the ServiceNow tool administration module and creation of new users, Roles, IT services, Application, Business Services and Rules • Participates and organized daily scrum meetings, walkthrough sessions and sprint retrospective review meetings

Education

• Olabisi Onabanjo University

  Bachelor's degree, Computer Science

  2001 — 2007

• University of Lagos

  Master of Business Administration (MBA), Business Administration, Management and Operations

  2010 — 2013

Skills

• Test Management
• Soapui
• Technical Skillset
• Test Planning
• Test Cases
• Jira
• Selenium
• System Testing
• Microsoft Office
• Graphic Design
• Software Quality Assurance
• Cctv
• Powerpoint
• Test Automation
• Visual Studio
• Integration
• Bugzilla
• Selenium Webdriver
• Microsoft Excel
• Security
• System Integration Testing
• Hp Quality Center
• Leadership
• Intrusion Detection
• Management
• Microsoft Word
• Manual Testing
• Hp Qtp
• Selenium Testing
• Sql
• Analytical Skills
• Logistics Management
• Defect Tracking
• Software Development Life Cycle (Sdlc)
• Microsoft Sql Server
• Network Security
• Regression Testing
• Testing
• Networking
• Loadrunner