Jibril Ali
First Line Support @Nhs
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WORK HISTORY
First Line Support @Nhs
London, GB
Maintained high availability for a Windows 11 ecosystem comprising over 200 nodes, ensuring seamless operations. • Architected and troubleshot VPN remote access for remote clinicians, enhancing secure connectivity. • Administered Active Directory and Microsoft 365, managing user identities and group policies for secure access to clinical data.
EDUCATION
City St George’s, University of London
Bachelor of Science, Computer Science
ABOUT JIBRIL ALI
I am a first-year Computer Science (Cybersecurity) student with CompTIA Network+ and Security+ certifications, currently working in IT support at The Royal London Hospital, where I provide technical troubleshooting, system installations, and user administration across Windows 11, Office 365, Active Directory, network printing, and VPN environments. My role involves resolving hardware and software issues, managing user accounts, supporting remote access configurations, and collaborating with regional IT teams to deliver reliable technical solutions in a fast-paced healthcare setting. I am actively seeking opportunities to further develop my cybersecurity and IT infrastructure expertise, expand my practical experience, and contribute to organisations while continuously growing my technical skill set.
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