Jibriil H.
Support Specialist @QuidelOrtho
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WORK HISTORY
Support Specialist @QuidelOrtho
San Diego, CA, US
Support Client Sites on-site at QuidelOrtho locations in Southern California-Managed devices and provided support remotely to locations in the Midwest and East Coast.
EDUCATION
San Diego Mesa College
Associate of Science - AS, Management Information Systems, General
ABOUT JIBRIIL H.
I’m a Tier 3 Technical Support Analyst with hands-on experience supporting and troubleshooting systems that directly impact business operations across corporate and distributed environments.My work goes beyond basic support. I regularly handle system-level issues involving identity and access management, endpoint administration, SaaS platforms, and incident resolution across multiple locations. I focus on understanding root cause, not just applying fixes.I’m especially interested in how systems scale and interact, which has led me to start aligning my experience with cloud technologies, particularly AWS. I’m building toward roles where I can combine troubleshooting, infrastructure, and cloud-based systems.Core areas:• IT Operations and System Troubleshooting • Identity and Access Management (AD, Entra ID) • Endpoint and Device Management • SaaS Platforms and Ticketing Systems • Incident Management and Root Cause Analysis Currently open to remote opportunities in technical support, IT operations, and cloud support environments.
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