Jibri Wright
Aspiring Consultant | CP 27” Fellow | Owner of Fastlane.tm | Founder of Elohim’s Vision
- Role
- Customer Service Representative Team Lead at IKEA
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Jibri Wright
Jibri Wright is a fourth year Pinado CRE scholar at Morehouse College, majoring in…
Experience
Customer Service Representative Team Lead
Jul 2024 — Present · Atlanta, GA, US
Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.• Meets customers\' needs, solves problems independently, and recognizes when to escalate to a manager.• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.• Builds emotional connections through meaningful and empathetic interactions with customers.• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
Education
Germanna Community College
General Studies
2021 — 2023
Morehouse College
Bachelor of Business Administration - BBA
2023 — 2027
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