Jibran Siddiqui
Production Application Support Analyst @CIBC Capital Markets
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WORK HISTORY
Production Application Support Analyst @CIBC Capital Markets
SKILLS
ABOUT JIBRAN SIDDIQUI
Conducting UAT as well as after hours DR testing with various clients • Trouble shooting, diagnosing and solving hardware, software and network points of failure • Establishing a good working relationship with clients and vendors • Project management of multi-day and multi-step tasks from inception to completion. • Testing and evaluating new applications and technologies • Tracking down details of open orders and historical trades upon customer’s requests • Dealing with TSX,TSXSOR,CHIX,CHIXSOR,ALPHA,PURE and OMEGA on a day to day basis regarding disputed orders/trades • Understand and learn various trading concepts as they come across in order to efficiently support and to immediately resolve or to escalate to the appropriate service partner Specialties: • Close to 8 years of experience in Support oriented roles, 6 years in the investments/DMA(Direct Market Access) industry • Proficient in resolution of trading application issues, determining the root cause and using technical expertise to solve them. • Actively participating in numerous roles such as operational support, second level support, in house project implementation, client implementation and client on-boarding. • Trade Support,EMS/OMS systems, Belzberg, IRESS, Bloomberg, Flex Trade, Raptor, Reuters,Global One, Equilend and Pragma Algos.
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