Jibin Shaji
IT Operations & Security Analyst | Service Desk | Cyber Defence Team | Certified in Oracle Cloud, Windows Server & AI Applications | SCCM and Cloud Device Admin
- Role
- Service Desk Analyst L2 at Wipro
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Jibin Shaji
I am an ITAdministrator with end to end experience across Service Desk, System Administration, Cyber Defense, and Cloud technologies.At Wipro, I currently support global enterprise operations, delivering L1/L2 IT support while contributing to the Cyber Defense team in areas of incident response, endpoint security, and access control. I have strong hands-on expertise in Windows Server administration (AD, GPO, DNS, DFS, Failover Cluster) and cloud platforms, backed by certifications in Oracle Cloud Infrastructure (Administrator & AI Foundations Associate), Windows Server, and AI applications.Previously, I worked as an Administrator L1 at Axis Bank (client location), where I provided hardware support, troubleshooting, and IT assistance for banking operations. I was frequently recognized by VIPs and senior management for delivering timely, high quality support and ensuring smooth IT operations in a mission critical environment.I bring a unique mix of technical depth, client facing experience, and adaptability with a passion for leveraging cloud, AI, and security practices to strengthen IT infrastructure and deliver measurable business value. Open to opportunities in IT Support, System/Cloud Administration, and Cybersecurity where I can contribute my skills and continue growing as an IT professional.
Experience
Service Desk Analyst L2
Oct 2024 — Present · Kochi, IN
Delivered L1 & L2 IT support for enterprise users, reducing downtime and improving response efficiency.• Contributed to Cyber Defense initiatives including endpoint monitoring, access control, and incident resolution.• Managed user accounts, device configurations, and security compliance across the enterprise environment.• Administered Windows Server environments: AD, DNS, DFS, GPO, NLB, Failover Clusters.• Independently handling night-shift operations, ensuring uninterrupted IT services for international users.• Supported cloud and AI adoption initiatives, integrating automation into IT workflows.• Recognized by both management and client stakeholders for dedication, service quality, and consistent performance.
Education
Vocational Higher secondary School
Higher Secondary Education, Electronics and Communication
Technical High School
High school, Electronics
Government Polytechnic College
Diploma of Education, Electronics engineering
Birla Institute of Technology and Science, Pilani
Information Systems
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