Steve Chen

About Steve Chen

As a Senior Director of Software Engineering, I lead a high-performing team of 50+ engineers who consistently deliver cutting-edge PropTech solutions across a $10 billion residential property portfolio. With 15+ years in software development and engineering leadership, I managed the successful launch of consumer mobile apps for residents and vendor networks, engaging website experiences, and scalable SaaS products. My experience spans industries including financial services, e-commerce, and real estate property management. I empower cross-functional teams to leverage technology to drive business growth and overcome operational challenges.I thrive on transforming organizations through the adoption of modern architectures and DevOps practices. I\'m a strong advocate for cloud technologies, microservices, and serverless patterns, enabling agile development and rapid product iteration. My focus on operational excellence has led to the implementation of SRE best practices and a streamlined incident management process, resulting in significant gains in product reliability and efficiency.Key Skills: • Software Architecture• Software Engineering• Engineering Team Leadership• Agile Development• AWS Solutions• Microservices• Serverless• DevOps• SRE• SDLC

Experience

1. Senior Director of Software Engineering

   Home Partners Of America

   Mar 2022 — Present · Chicago, IL, US

   Lead a dynamic team of 50+ engineers across Digital Experience, DevOps, API Development, Integration, and Architecture. Strategically directed core initiatives for the Prop-tech platform. Successfully developed and launched consumer mobile applications and the Residential Property Maintenance SaaS product within the first 18 months. These innovations significantly supported the management of Home Partners $10 billion property portfolio, including single-family homes and serving over residents.• Overhauled Incident Management and SRE practices, achieving a significant reduction in mean-time-to-detect and a meaningful increase in alert automation coverage within 9 months.• Utilized open-source and cloud-native technologies to enhance the delivery of business value across products and services. Conducted comprehensive research and adoption of technologies including AWS, GraphQL, OpenAI, Kubernetes, React Native, NodeJS, and Elastic Search.• Bridged organizational objectives with technology solutions to drive key business outcomes. Excelled in transforming and scaling tech operations by optimizing team structures and enhancing software delivery processes.

Education

• Northwestern University

  Master of Science (M.S.), Computer Science

• Beijing University of Posts and Telecommunications

  Bachelor of Science, Computer Science

• The University of Chicago Booth School of Business

  MBA, Strategic Management, Finance, and Entrepreneurship

Skills

• Portfolio Management System
• Jira
• Javascript
• Html 5
• Integration
• Cloudant
• Adobe Experience Manager
• Java Software Development
• Wireshark
• Restful Architecture
• Agile Methodologies
• Stash
• Test Driven Development
• Sql
• Restful Webservices
• Asp.net
• User Interface Design
• Perl
• Api Development
• Git
• Piano Performance
• Html5
• C#
• .net
• Web Caching
• Java
• Crucible
• Agile Project Management
• Web Services
• Rest
• Morningstar Direct
• Mongodb
• Log4j
• Splunk
• Log4net
• Lego
• Aem