Jiaxi Z.
Head of Analytics, Google Customer Solutions | Data & Analytics for Go-to-Market Strategy & Operations
- Role
- Head of Analytics, Google Customer Solutions at Google
- Location
- Mountain View, CA, US
- LinkedIn followers
- 500 followers
About Jiaxi Z.
I have spent my past 10+ years helping organizations turn complex, fragmented data into clear decisions and execution across marketing, sales, and customer service operations.Currently, I lead analytics at Google Customer Solutions (GCS), where I use data & analytics to influence high-stakes decisions in go-to-market strategy and operations. I spearhead large-scale analytics initiatives that inform customer segmentation, service prioritization and resource allocation for a global business serving millions of customers. Prior to Google, I worked at McKinsey and PwC, advising Fortune 500 organizations on harnessing data insights to build personalized customer journeys.Beyond my day-to-day role, I actively contribute to the field through thought leadership, mentorship, and professional leadership. My work has been published or featured in established outlets, and I have been invited to serve in leadership and mentorship roles across industry and academic settings, including INFORMS, UC Berkeley, and startup accelerator programs.I am especially passionate about how strong data foundations and decision-oriented analytics can help organizations move faster and make more confident business decisions.
Experience
Head of Analytics, Google Customer Solutions
Nov 2023 — Present · Mountain View, CA, US
Lead analytics to inform high-stakes commercial decisions across Google Customer Solutions, supporting go-to-market strategy, customer service operations, and resource allocation at global scale:• Define and execute analytics roadmaps to inform go-to-market strategy, customer service operations, and resource allocation across Google Customer Solutions• Lead customer segmentation evolution using diverse real-time customer signals, improving service prioritization across global markets and driving $XX M in incremental revenue• Evolve analytics infrastructure to enable AI-driven real-time customer sentiment analysis using large scale unstructured customer engagement data• Selected as a Mentor for Google for Startups accelerator, and as a trusted interviewer responsible for evaluating applicants for data analytics roles
Education
The Wharton School
Master of Business Administration - MBA, Business Analytics, Entrepreneurship & Innovation
University of California, Berkeley
Bachelor's degree, Industrial Engineering & Operations Research (IEOR), Minor in Mechanical Engineering
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