Charlie Zhang

About Charlie Zhang

As a 20x Salesforce Certified Solution Architect, I have led several successful Enterprise-level Salesforce implementations with more than 500 users. My expertise lies in designing, building, and teaching on the Salesforce platform, with a focus on the Core Clouds (Sales, Service, Experience), Manufacturing Cloud, OmniStudio, and Rebate Management. I also possess extensive knowledge of integrating Salesforce with Enterprise applications such as Epicor Prophet 21 and JD Edwards. Before joining the Salesforce ecosystem, I spent 16 years in IT services as a Project/Program Manager. I helped numerous clients achieve digital transformation during this time by leading project teams with 10+ members from various continents, using Agile or Waterfall methodologies. My experience in project management has honed my communication, team management, and problem-solving skills, which have proved invaluable in my current role as a Salesforce Solution Architect.17 Salesforce Certifications- Salesforce Certified AI Associate- Salesforce Certified Development Lifecycle and Deployment Architect- Salesforce Certified User Experience (UX) Designer- Salesforce Certified Business Analyst- Salesforce Certified Application Architect- Salesforce Certified Sharing and Visibility Architect- Salesforce Certified Platform Developer I- Salesforce Certified Data Architect- Salesforce Certified Advanced Administrator- Salesforce OmniStudio Consultant- Salesforce Manufacturing Cloud Accredited Profesional- Salesforce Experience Cloud Consultant- Salesforce Service Cloud Consultant- Salesforce Sales Cloud Consultant- Salesforce Certified Platform App Builder- Salesforce Certified Administrator- Salesforce Certified Associate2 Other Certifications- PMP (Project Management Professional)- ITIL v3 FoundationCheck out my Trailblazer profile on @Trailheadhttps://trailblazer.me/id/charliezhangVerify my Salesforce Certificationshttps://sforce.co/3Rp1CkE

Experience

1. Forward Deployed Engineer

   Salesforce

   Nov 2025 — Present · Bellevue, WA, US

   A Forward Deployed Engineer is a hands-on engineer embedded with customers, using technical skills to implement customized, real-world solutions with Agentforce — blending engineering, consulting, and problem-solving

Education

• Boston University

  Master of Business Administration - MBA, Business Administration and Management, General

• Guangdong University of Foreign Studies

  Bachelor of Arts - BA, Linguistics

Skills

• Service Desk Transition
• Information Technology
• Management
• Vendor Management
• IT Service Management
• Integration
• Pmo
• Pmp
• Project Management
• Mandarin
• English
• Service Management
• Knowledge Transfer
• Service Delivery
• Service Desk Management
• Program Management
• IT Outsourcing
• Incident Management
• Risk Management
• Outsourcing
• Crm
• Itil
• Pre-Sales