Jt Pan
Full stack AI applications powered by LLM. Operationalize Customer Success Metrics. Deliver Actionable Insights to Improve Customer Loyalty.
- Role
- Principal Pm Manager at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Jt Pan
Thanks to my unique combination of technical skills and people skills, I developed a…
Experience
Principal Pm Manager
Jul 2019 — Present · Seattle, WA, US
Built a highly effective PM team. Expanded charters. Streamlined and standardized process of managing key monthly NPS review meetings with CVPs.~70% time savings. Operationalized NPS (metric for customer success and growth) for E+D product groups (Word, Excel, PowerPoint, Outlook, Teams, and many others) by creating an AI/ML solutions. 10X more products supported without increasing investments. Ideation to release: NPS feedback insights for Enterprise Tenants. Ideation to release: Text Analytics system powered by LLM, GPT and custom ML models, saving 70% cost/time savings for early customers.
Education
Carnegie Mellon University
Ph.D. and Master of Science
Skills
- Leadership
- Software Development Life Cycle (Sdlc)
- Enterprise Software
- Enterprise Architecture
- Mobile Applications
- IT Consulting and Outsourcing, Project Management, Business Development
- Outsourcing
- Sql
- Consulting
- Integration
- Software Development
- Scrum
- Doing Business in China
- Saas
- Agile Methodologies
- C#
- Testing
- Soa
- Software Design
- Software Project Management
- Strategy
- Software as a Service (Saas)
- Hadoop
- Agile Project Management
- Distributed Systems
- C++
- Mobile Devices
- Cloud Computing
- Software Engineering
- Big Data Architecture
- Big Data
- Organizational Development
- Apache Hive
- Web Services
- C
- Enterprise Account Management
- Entrepreneurship
- Sdlc
- Apache Pig
- Solution Architecture
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