Jianming Shao
Senior Director of Software Engineering at Salesforce
- Role
- Senior Director of Software Engineering at Salesforce
- Location
- Belmont, CA, US
- LinkedIn followers
- 500 followers
About Jianming Shao
Salesforce Service Cloud Voice engineering leader responsible for leading Integration with AWS and Amazon Connect to offers digital intelligent telephony solution(s) native to the CRM platform. Service Cloud Voice brings telephony, CRM, and digital conversations together in real-time for both the support agents and supervisors. It helps contact centers to improve case resolution times, boost Agent Productivity, deliver Intelligent Interactions(AI-driven), Optimize Training and Management, and streamline agent-customer interactions.Seasoned Engineering Leader with proven tracking records to successfully manage and drive engineering teams in delivering high-quality products and solid business results.Experiences in team building at different GEOs, hiring top talent, coaching, mentoring, and growing engineers at all levels.
Experience
Senior Director of Software Engineering
Aug 2021 — Present · San Francisco, CA, US
In the year of 2022, leading LiveAgent(Chat) and Conversation Platform in Digital Engagement Service Cloud. This platform powers Service Cloud Voice, Web & Mobile Messaging, 3rd party Messaging, and other digital channels. Built an Indian team to work on off-core storage on top of AWS Aurora DB to store Conversation Intelligence data and build pipeline to integrate the data with Salesforce CDP.Now Leading the strategy and development of Service cloud Voice products and BYO (Bring Your Own.) new initiative. Directly managed director and senior managers and 5 teams across different GEOs.
Education
The University of British Columbia
Computer Science
2001 — 2003
Skills
- Java
- Software Development
- Salesforce.com
- Agile Methodologies
- Saas
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